Refund policy

Last Updated: November 11, 2026

We want you to love your Aurilane blanket. This policy applies to all blanket purchases from aurilane.us.

Return Window

You may request a return within 30 calendar days after delivery date. Return requests after 30 days will not be approved.

Return Condition

Returned blankets must be unused, unwashed, free from stains, pet hair, odors, damage, and in original packaging. Items that show signs of wear, laundering, or damage will be rejected and shipped back to you at your cost.

How to Start a Return

Email our support team at support@aurilane.us with your order number and reason for return.
Wait for our return authorization (RMA). Do not send items back without an RMA number.
Package the item securely and ship with a trackable shipping label.

Shipping Cost for Returns

If the item arrived defective, damaged, wrong item, or our packing error: we cover return shipping and send a replacement or full refund.
For customer‑initiated returns (change of mind, color preference): you are responsible for return shipping fees. Original shipping charges are non‑refundable.

Refund Timeline

Once we receive, inspect and approve your returned item, refunds will be issued to your original payment method within 5–10 business days. Refund processing times depend on your bank or card issuer.